Last Updated: October 9, 2026
1. Introduction
Welcome to Vital Perfumes!
At Vital Perfumes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the Vital Perfumes mobile application (“App”) and its associated services.
Our mobile application provides customers with a convenient way to explore our fragrance collections, browse products, place orders, and enjoy a seamless online shopping experience.
By using the Vital Perfumes App, you acknowledge the data practices described in this Privacy Policy.
Business Name: Vital Perfumes
Website: https://vitalperfumes.com/
Email: info@vitalperfumes.com
Location: 9-S-1/C Sikandar Malhi Road, Canal Park, Gulberg 2, Lahore, Pakistan
2. Information We Collect
We may collect different types of information depending on how you interact with our mobile application.
Personal Information
When you create an account, place an order, or contact our customer support team, we may collect:
- Full name
- Email address
- Mobile phone number
- Billing and shipping addresses
- Account login information
- Order details and purchase history
- Customer service inquiries and communications
This information helps us process orders, deliver products, provide customer support, and improve your shopping experience.
Payment Information
When you purchase products through our App, payment information may be processed through supported payment methods or third-party payment service providers.
Vital Perfumes does not intentionally store complete payment card details within the App. Payment information is handled according to the security practices of the relevant payment provider.
Device and Usage Information
Depending on the App’s functionality and configuration, we may automatically collect certain technical information, including:
- Device type and operating system
- App version
- Device identifiers
- IP address
- App activity and interaction data
- Crash reports and performance information
- Diagnostic and error logs
This information helps us maintain App functionality, identify technical issues, and improve performance.
3. How We Use Your Information
Vital Perfumes may use the information collected through our App for the following purposes:
Order Processing and Delivery
To process purchases, confirm orders, arrange deliveries, and provide order-related updates.
Account Management
To create and manage customer accounts, authenticate users, and maintain account preferences.
Customer Support
To respond to inquiries, resolve complaints, and provide assistance with products, payments, or deliveries.
App Improvements
To analyze App performance, fix technical problems, and improve navigation and the overall shopping experience.
Promotional Communications
To send information about new fragrances, special offers, discounts, and promotional campaigns where permitted by applicable law and your communication preferences.
Security and Fraud Prevention
To detect suspicious activities, prevent unauthorized access, and protect our customers and business.
Legal Compliance
To fulfill applicable legal, regulatory, accounting, and business obligations.
4. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties.
We may share necessary information with trusted service providers to operate our business and deliver our services.
These may include:
- Delivery and Courier Partners: To ship products and provide delivery updates.
- Payment Service Providers: To securely process transactions.
- Technology and Hosting Providers: To operate, maintain, and secure our App and related systems.
- Analytics and Performance Providers: To understand App performance and improve functionality, where such services are used.
- Customer Communication Providers: To send order confirmations, service messages, or permitted promotional notifications.
We may also disclose information when required by applicable law, a valid legal process, or to protect our legal rights and the security of our services.
Service providers are expected to handle personal information appropriately and only for authorized purposes.
5. Data Security
Protecting customer information is important to Vital Perfumes.
We use reasonable administrative, technical, and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
These measures may include secure connections, access controls, authentication safeguards, and appropriate server security practices.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
We encourage users to protect their account credentials and avoid sharing passwords with others.
6. App Permissions
The Vital Perfumes App may request access to certain device features when necessary to provide specific functionality.
Depending on the features available in your version of the App, these permissions may include:
Internet Access
Required to browse products, access account information, and communicate with our online shopping services.
Notifications
If enabled, notifications may be used to provide order updates, important service announcements, and promotional information where permitted.
Camera or Photo Library
If the App supports uploading images, these permissions may be requested for relevant features, such as submitting images to customer support.
We aim to request permissions only when necessary for the relevant App features.
You can manage available App permissions through your device settings.
7. Cookies and Similar Technologies
Our App and associated website may use cookies, local storage, software development kits (SDKs), or similar technologies to support functionality and improve the user experience.
These technologies may help us:
- Maintain user sessions
- Remember shopping cart information
- Save customer preferences
- Analyze performance
- Improve website and App functionality
- Support security and fraud prevention
Where required by applicable law, we will request consent before using non-essential tracking technologies.
8. Third-Party Services and External Links
The Vital Perfumes App may integrate with third-party services or contain links to external websites.
These services may have their own privacy policies and data handling practices.
We encourage users to review the privacy policies of any third-party services they access.
Vital Perfumes is not responsible for the privacy practices of independent third-party websites or services outside our control.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of your customer relationship
- Order processing and delivery requirements
- Accounting and tax obligations
- Customer support requirements
- Security and fraud prevention
- Applicable legal requirements
When information is no longer required, we will take reasonable steps to securely delete or anonymize it, unless continued retention is legally required or otherwise permitted.
10. Your Privacy Rights
We respect your ability to access and manage your personal information.
Subject to applicable laws and relevant exceptions, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal information
- Update account details
- Withdraw consent where processing relies on consent
- Opt out of promotional communications
To exercise these rights, please contact us at info@vitalperfumes.com.
We may need to verify your identity before processing certain requests to protect your information.
11. Account and Data Deletion
If you have created an account through the Vital Perfumes App, you may request deletion of your account and associated personal information.
To submit a deletion request, email:
Subject: Vital Perfumes App – Account Deletion Request
Please provide sufficient information to help us identify your account, such as your registered email address or phone number.
After verifying your request, we will process account deletion and delete or anonymize associated personal information, except where retention is necessary for legal compliance, financial records, fraud prevention, or other legitimate purposes permitted by law.
Deleting your account may result in the loss of access to your account information, saved preferences, and purchase history within the App.
Uninstalling the App does not automatically delete information associated with an existing customer account.
12. Children’s Privacy
The Vital Perfumes App is intended for general retail customers and is not specifically designed for children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required.
If we discover that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to delete that information.
Parents or guardians who believe that their child has provided personal information may contact us at info@vitalperfumes.com.
13. Marketing and Promotional Notifications
Vital Perfumes may provide customers with information about new perfume collections, exclusive offers, discounts, and promotional campaigns.
Where required, we will obtain appropriate consent before sending marketing communications.
Users may opt out of promotional emails through the unsubscribe option, where provided, or by contacting our support team.
Push notification preferences can be managed through the device’s notification settings.
Opting out of promotional messages will not necessarily prevent essential communications regarding purchases, payments, or account security.
14. International Data Processing
Some technology providers, hosting services, or payment processing partners may operate outside Pakistan.
As a result, certain personal information may be processed or stored in other countries.
Where applicable, we take reasonable steps to ensure that international processing and transfers comply with relevant legal requirements and appropriate data protection safeguards.
15. Changes to This Privacy Policy
Vital Perfumes reserves the right to update this Privacy Policy to reflect changes in our App, business operations, legal requirements, or privacy practices.
When changes are made, the updated Privacy Policy will be published on this page with a revised “Last Updated” date.
Where required, we will provide additional notice of material changes.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Vital Perfumes
Website: https://vitalperfumes.com/
Email: info@vitalperfumes.com
Phone: +92 311 4451699
Address: 9-S-1/C Sikandar Malhi Road, Canal Park, Gulberg 2, Lahore, Pakistan
Privacy Policy URL: https://vitalperfumes.com/privacy-policy-for-the-app/
We are committed to addressing privacy-related inquiries and maintaining a transparent and trustworthy shopping experience for our customers.
