Privacy Policy — Vital Perfumes

Last updated: July 2026

1. Introduction

Vital Perfumes (“we”, “us”, “our”) is a Pakistan-based online fragrance retailer operating the Vital Perfumes mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App, you agree to the practices described here.

2. Information We Collect

We collect the following information as part of normal use of the App:

  • Name, email address, and delivery address — collected when you place an order or create an account, so we can fulfill and deliver your order.
  • Order history — details of past orders placed through the App, including items, quantities, and totals.
  • Crash reports — anonymous technical diagnostics (via Sentry) collected automatically if the App crashes or encounters an error, to help us identify and fix bugs. These reports do not intentionally include your name, email, or order details.
  • No payment card data — we do not collect or store credit/debit card numbers or any payment card information. Orders are paid via Cash on Delivery or manual Bank Transfer, both handled outside the App.

3. How We Use Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders
  • Provide customer support and respond to inquiries
  • Maintain your order history so you can view or reorder past purchases
  • Diagnose and fix technical issues via crash reports, to improve App stability and performance

4. Data Sharing

We share information only as necessary to operate the App:

  • WooCommerce — our order processing and store management platform, used to store and manage your orders and account details.
  • Sentry — our crash reporting service, used solely to receive anonymous technical error reports.

We do not sell your personal information to third parties, and we do not share it for advertising or marketing purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Data is transmitted using secure connections, and access to order and account data is restricted to what is necessary for order fulfillment and support.

6. User Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated personal data

To exercise any of these rights, contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Contact

For any questions about this Privacy Policy or your personal information, contact us at:

Email: info@vitalperfumes.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the “Last updated” date above. Continued use of the App after changes constitutes acceptance of the updated policy.