This Privacy Policy describes how Vital Perfumes (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit or make a purchase from vitalperfumes.com, use our services, or communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual accessing or using our Services, including customers, website visitors, or others.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The most current version will always be available on our Site with an updated “Last Updated” date.

How We Collect and Use Your Personal Information

We collect personal information to provide our Services, process orders, improve user experience, and maintain security. The information we collect depends on how you interact with our Site.

We may use your personal information to:

• Process orders, manage accounts, and fulfill purchases
• Communicate with you regarding orders, returns, promotions, or customer support
• Improve our website, products, and Services
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal obligations and protect our rights

Information We Collect

1. Information You Provide Directly

When you interact with Vital Perfumes, you may provide:

• Contact information (name, email address, phone number, shipping and billing address)
• Order and payment-related information (payment confirmation, shipping details)
• Account information (username, password)
• Customer support messages or inquiries

Some features require certain information. If you choose not to provide it, you may not be able to access those features.

2. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device and browser information
• IP address and network information
• Pages viewed, interactions, and browsing behavior

This information is collected using cookies, pixels, and similar technologies to help us analyze performance, personalize content, and improve our Services.

3. Information from Third Parties

We may receive information from trusted third parties, including:

• E-commerce platforms and service providers (such as Shopify)
• Payment processors
• Analytics and advertising partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Information

• Order Fulfillment & Account Management: To process orders, arrange shipping, manage returns, and maintain accounts
• Marketing & Promotions: To send promotional emails or advertisements (you may opt out at any time)
• Security & Fraud Prevention: To protect accounts and prevent unauthorized activity
• Customer Support & Improvements: To respond to inquiries and enhance our Services

Cookies & Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze traffic, and improve user experience. Most browsers accept cookies by default, but you can modify your browser settings to block or delete cookies. Please note that disabling cookies may affect Site functionality.

Sharing Your Information

We may share your information:

• With service providers who perform services on our behalf (payment processing, shipping, analytics)
• With marketing and advertising partners
• With affiliated businesses for operational purposes
• When required by law or to protect our rights

We do not sell your sensitive personal information without your consent.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Any information shared with third parties is governed by their respective privacy policies.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary to provide our Services, meet legal requirements, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Request data portability
• Restrict or object to certain processing
• Withdraw consent at any time

To exercise these rights, please contact us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Phone: 0311 4451699