Refund policy

Overview

At Vital Perfumes, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which returns, exchanges, or refunds may be accepted.

Eligibility for Returns

Returns are accepted only if the product is unused, unopened, and in its original packaging. Due to hygiene and safety reasons, opened or used perfumes are not eligible for return unless the item is damaged or incorrect at the time of delivery.

Return Timeframe

Requests for returns or exchanges must be made within a reasonable time after delivery. Proof of purchase is required for all return requests.

Non-Returnable Items

Certain products may not be eligible for return or refund, including opened fragrances, used items, promotional products, or items marked as non-returnable at the time of purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos of the item and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refund Process

Once a return is approved and received, refunds will be processed using the original payment method where possible. Processing times may vary depending on payment provider or bank policies.

Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise stated.

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered.

Policy Updates

Vital Perfumes reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Continued use of our Services constitutes acceptance of any changes.

Contact Information

For questions regarding this Refund and Returns Policy, please get in touch with us.